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Terms and Conditions
Last Updated: December 25, 2024
1.Introduction
These Terms and Conditions ("Terms") govern your use of the
website and services provided by STRAW HAT FUTURE PTE. LTD. ("Company", "we", "our",
or "us"). By accessing or using our services, you agree to be
bound by these Terms. If you disagree with any part of these
terms, you may not access our services.
2.Governing Law
These Terms shall be governed and construed in accordance with the
laws of Singapore, without regard to its conflict of law
provisions. Our failure to enforce any right or provision of these
Terms will not be considered a waiver of those rights.
3.Use of Service
3.1 Eligibility
- You must be at least 18 years old to use our services
- You must have the legal capacity to enter into binding contracts
- You must comply with all applicable Singapore laws and regulations
3.2 Account Registration
- You must be at least 18 years old to use our services
- You must have the legal capacity to enter into binding contracts
- You must comply with all applicable Singapore laws and regulations
3.3 Prohibited Activities
You agree not to:
- Violate any applicable laws or regulations
- Infringe upon intellectual property rights
- Transmit harmful code or malware
- Interfere with service operation
- Access unauthorized areas of the service
- Create multiple accounts for malicious purposes
4. Intellectual Property
All content, features, and functionality of our services are owned
by STRAW HAT FUTURE PTE. LTD. and are protected by Singapore intellectual property
laws. Under the Singapore Copyright Act (2021), unauthorized use
of our content is strictly prohibited.
5. User Content
5.1 Content Ownership
You retain ownership of any content you submit to our services.
However, you grant us a worldwide, non-exclusive, royalty-free
license to use, reproduce, and distribute such content.
5.2 Content Guidelines
All content must comply with:
- Singapore Broadcasting Act
- Singapore Defamation Act
- Personal Data Protection Act 2012 (PDPA)
6. Limitation of Liability
To the maximum extent permitted by Singapore law, STRAW HAT FUTURE PTE. LTD. shall
not be liable for any indirect, incidental, special,
consequential, or punitive damages resulting from your use or
inability to use our services.
7. Termination
We may terminate or suspend your account and access to our
services immediately, without prior notice, for conduct that we
believe violates these Terms or is harmful to other users, us, or
third parties, or for any other reason.
8. Changes to Terms
We reserve the right to modify these Terms at any time. Changes
will be effective immediately upon posting on our website. Your
continued use of our services following the posting of revised
Terms means you accept the changes.
9. Contact Information
For any questions about these Terms, please contact us at:
Email: info@caomaoweilai.com
10. Dispute Resolution
Any dispute arising from these Terms shall be resolved through:
- Amicable negotiation
- Mediation through Singapore Mediation Centre
- Arbitration under Singapore International Arbitration Centre (SIAC) Rules
11. Severability
If any provision of these Terms is found to be unenforceable or
invalid under any applicable law, such unenforceability or
invalidity shall not render these Terms unenforceable or invalid
as a whole.
These Terms are compliant with Singapore's Electronic Transactions
Act and represent the entire agreement between you and STRAW HAT FUTURE PTE. LTD.
regarding your use of our services.
Privacy Policy
Last Updated: December 25, 2024
1.Introduction
This Privacy Policy explains how STRAW HAT FUTURE PTE. LTD. ("we", "our", or "us") collects, uses, discloses, and protects your personal information in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
2. Information Collection
2.1 Personal Data We Collect
We collect the following types of personal data:
- Identity information (name, date of birth)
- Contact information (email address, phone number, physical address)
- Account information (username, password)
- Transaction data (purchase history, payment details)
- Technical data (IP address, browser type, device information)
- Usage data (how you use our website and services)
2.2 Collection Methods
We collect information through:
- Direct interactions (when you provide it to us)
- Automated technologies (cookies, server logs)
- Third parties (with your consent)
3.Use of Service
We use your personal data for:
- Providing and improving our services
- Processing your transactions
- Communicating with you
- Complying with legal obligations
- Marketing (with your consent)
- Analytics and service development
4. Data Protection
4.1 Security Measures
We implement appropriate security measures including:
- Encryption of data transmission
- Secure data storage
- Access controls
- Regular security assessments
- Staff training on data protection
4.2 Data Retention
We retain personal data only for as long as necessary to fulfill the purposes we collected it for, including:
- Legal requirements
- Accounting purposes
- Reporting requirements
5. Disclosure of Personal Data
We may share your personal data with:
- Service providers (who assist in our operations)
- Professional advisers (lawyers, auditors)
- Regulatory authorities (when required by law)
- Business partners (with your consent)
All third parties are bound by confidentiality obligations and data protection requirements under PDPA.
6. Your Rights Under PDPA
You have the right to:
- Access your personal data
- Correct inaccurate personal data
- Withdraw consent for data collection
- Request data deletion
- Object to data processing
- Data portability
7. International Data Transfers
When we transfer personal data outside Singapore, we ensure:
- Adequate data protection measures
- Compliance with PDPA requirements
- Appropriate safeguards are in place
8. Use of Cookies
8.1 What Are Cookies
Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information.
8.2 How We Use Cookies
We use cookies to:
- Improve site functionality
- Analyze site usage
- Personalize content
- Remember user preferences
8.3 Cookie Control
You can control cookies through your browser settings. However, blocking certain cookies may limit your use of our services.
9. Children's Privacy
We do not knowingly collect data from children under 13. If you believe we have collected such data, please contact us immediately.
10. Changes to Privacy Policy
We may update this policy periodically. Changes will be posted on this page with an updated revision date.
11. Contact Information
For any questions about this Privacy Policy or our data practices, please contact us at:
Email: info@caomaoweilai.com
12. Do Not Track Signals
We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place.
This Privacy Policy is governed by Singapore law and complies with the Personal Data Protection Act 2012 (PDPA).
Refund Policy
Last Updated: December 25, 2024
1.Introduction
This Refund Policy outlines the terms and conditions for refunds and returns for products and services provided by STRAW HAT FUTURE PTE. LTD.. This policy complies with Singapore's Consumer Protection (Fair Trading) Act and the Consumer Protection (Trade Descriptions and Safety Requirements) Act.
2. Cooling-Off Period
In accordance with Singapore consumer protection laws:
- You have a 7-day cooling-off period from the date of purchase
- During this period, you may cancel your purchase for a full refund
- This applies to both products and services, unless specifically excluded
3. Product Returns
3.1 Return Eligibility
Products must be:
- In original condition
- Unused and undamaged
- In original packaging
- Accompanied by proof of purchase
- Returned within 7 days of receipt
3.2 Non-Returnable Items
The following items cannot be returned:
- Digital products after download or access
- Customized or personalized items
- Perishable goods
- Items specified as non-returnable at time of purchase
4. Service Cancellations
4.1 Service Cancellation Terms
- Full refund if cancelled before service commencement
- Partial refund based on service usage if cancelled after commencement
- No refund for completed services
- Special terms may apply to specific services
4.2 Subscription Services
- Pro-rated refund for unused period
- Cancellation must be submitted before next billing cycle
- No refund for current billing period
5. Refund Process
5.1 How to Request a Refund
- Contact us at info@caomaoweilai.com
- Provide order number and reason for refund
- Follow return instructions (if applicable)
- Wait for approval and processing
5.2 Processing Timeline
- Refund requests reviewed within 3 business days
- Approved refunds processed within 7-14 business days
- Return shipping time not included in processing time
5.3 Refund Methods
Refunds will be issued to:
- Original payment method
- Store credit (if requested)
- Bank transfer (in special cases)
6. Shipping Costs
6.1 Return Shipping
- Customer responsible for return shipping costs
- Original shipping fees non-refundable
- Exception: Defective or incorrectly shipped items
6.2 Free Returns
We offer free returns for:
- Defective products
- Incorrect items shipped
- Damaged items
7. Damaged or Defective Items
For damaged or defective items:
- Report within 48 hours of receipt
- Provide photos of damage
- Full refund or replacement offered
- We cover return shipping costs
8. Exceptions and Special Cases
8.1 Sale Items
- May have limited or no refund options
- Terms specified at time of purchase
- Exchange only policy may apply
8.2 Promotional Items
- Free items not eligible for refund
- Bundle discounts adjusted for partial returns
9. Consumer Rights
This policy does not affect your statutory rights under Singapore law, including:
- Right to receive goods of satisfactory quality
- Right to receive services with reasonable care and skill
- Right to receive goods matching their description
10. Contact Information
For refund-related inquiries:
Email: info@caomaoweilai.com
We reserve the right to modify this policy at any time. Changes will be posted on our website and effective immediately.
注：以上排名按照首字母排序
